---
title: "Auto repair orders & job tracking | Brinlo"
description: "Keep approved work, technician assignments, due dates, and job status together. Track repairs and keep findings, messages, and replies with the job."
canonical: "https://usebrinlo.com/features/repair-orders/"
language: "en"
---

# See where each repair stands.

Track job status, assign a technician, and set a due date. Keep approved work, inspection notes, and customer replies on the same repair order.

[See how it works](#feature-workflow)

Repair order

## Front brake repair

In progress

Technician

Alex

Due date

October 3

Approved work

$480.00

Replace the front pads and rotors.

**Assigned to Alex**Front brake repair

## See what each job is waiting for.

Update the status as the work changes.

-   ### Waiting approval

    The customer has not decided on the work.

-   ### Waiting parts

    Parts are still needed for the repair.

-   ### Ready

    The job is ready to start.

-   ### In progress

    The repair is underway.

    **Front brake repair**

    Technician

    Alex

    Due date

    October 3

-   ### Pickup

    The work is complete.

## Assign the work. Set the due date.

See who is handling the repair and when it is due. The assignment stays with the work the customer approved.

-   Keep the technician and due date on the job.
-   Check its current status in the same record.

Job assignment

### Front brake repair

**Alex**Assigned technician

Due date

October 3

Job status

In progress

**Approved work**

Replace the front pads and rotors.

## Keep notes and replies with the repair.

Open the job to review what the technician found and what the customer said.

-   Attach photos and notes to inspection findings.
-   Keep shop messages and customer replies on the job.
-   Get new approval before doing added work.

[See vehicle inspections](https://usebrinlo.com/features/inspections/)

Job notes and messages

### Front brake repair

![Brake rotor and caliper with the wheel removed](https://usebrinlo.com/art/brake-inspection.webp)

**Inspection note**

Front pads and rotors are worn.

**Shop message**

The front brake repair is in progress.

**Customer reply**

Please let me know when it is ready for pickup.

## Finish the repair. Send the invoice.

Set the job to Pickup and notify the customer when the repair is complete. Turn approved parts and labor into an invoice without retyping.

[See invoices and payments](https://usebrinlo.com/features/invoices/)

Completed work

### Front brake repair

Pickup

**Pickup notification**

Your front brake repair is complete. Your vehicle is ready for pickup.

Invoice total

$480.00

Approved work only

## About repair orders.

Can I assign work to a technician?

Yes. Assign a technician and set a due date. Both stay with the job and its approved work.

Can I create my own job statuses?

No. Use the five fixed states: Waiting approval, Waiting parts, Ready, In progress, and Pickup. A repair does not have to pass through every state.

What if we find more work during the repair?

Record the finding with photos and notes. Convert it into an estimate item and send the added work for customer approval. The earlier approval does not cover it.

Do messages stay with the job?

Yes. Shop messages and customer replies stay linked to the job. You can also edit message templates and send pickup notifications.

## Track the repair from approval to pickup.

From approved work to pickup, keep the assignment, job status, and customer conversation with the repair.